Effective Date: 01 May 2026
Introduction
Welcome to the privacy policy of SCHOOL PLUS U LIMITED (家學優有限公司), a registered company in Hong Kong located at UNIT D3, 11/F, LUK HOP IND BUILDING, NO.8 LUK HOP STREET, SAN PO KONG, KOWLOON, HONG KONG. We operate the online class platform at schoolplusu.com. We are committed to protecting your privacy and handling your personal information transparently. This Privacy Policy governs our collection, use, and disclosure of personal data and is structured in strict compliance with the Personal Data (Privacy) Ordinance (PDPO) (Cap. 486) of the Laws of Hong Kong.
Information We Collect
We collect information to provide, manage, and improve our educational marketplace. The data we collect includes:
Information You Actively Provide: When you register, we collect account credentials, full name, email address, and contact details. If you are a Parent, we collect information regarding your Learner(s), and payout details when…. For Teachers, we may collect professional qualifications and payout details. For Institutions, we may collect …
Video and Audio Data: To ensure the safety of all learners and for educational review, live classes on our platform are automatically recorded. Cameras are required to be on for at least a portion of the class for safety verification.
Payment and Financial Data: We collect necessary data to process payments. All transactions, including payments received and payouts made, are processed strictly in USD. We also track financial data related to your accumulated site credits, refund histories, and withdrawal requests (which entail a 14-day processing time and a 5% transaction fee).
Referral Data: We collect tracking information regarding referrals to facilitate our tiered commission program, ensuring Referees are paid appropriately based on the referred Teacher's class fees during their first six months.
Automatically Collected Information: When you use our platform, we automatically collect data such as your IP address, browser type, device information, and log files. We also use cookies to enhance your browsing experience.
Third-Party Login Data: If you choose to log in via third-party services (such as Google or Apple), we only access the minimum necessary information required based on the service provider's API permissions, such as your email and public profile. We do not acquire your private data or passwords from these third parties.
Children's Information and Parental Control
As an online educational platform serving minors, we take the protection of children's data very seriously. We require verified parental or guardian consent before collecting personal data from children. Parents are solely responsible for creating and managing their Learner's profile. Parents have the right and ability to manage their child's access, review their child's personal information, and request the deletion of their child's data at any time.
How We Use Your Information
We use the collected information for the following core purposes:
Service Delivery: To manage course enrollments, facilitate communications between Teachers and Parents, and host live video classes.
Financial Processing: To process USD payments, manage platform service fees (20%), promotional listing fees (an additional 20%), manage your schoolplusu.com site credit wallet, and execute Teacher payouts on the second Thursday after class completion.
Platform Safety and Integrity: To monitor user interactions, investigate potential breaches of our Terms of Service, and maintain a secure community environment.
Marketing and Promotions: To notify you of new classes or platform updates. You may opt out of receiving promotional communications at any time.
Disclosure of Information
We do not sell your personal data. We only disclose information under the following circumstances:
To Teachers: Minimal necessary data (such as a Learner's first name and age) is shared with the specific Teacher hosting the enrolled class so they can effectively provide their educational services.
To Classmates: During live classes, a Learner's video, audio, and interactions will be visible and audible to the Teacher and other enrolled Learners in that specific session.
To Service Providers: We share information with trusted third-party vendors who assist us in operating our platform, such as video hosting services, cloud storage, and secure payment processing gateways. These providers are authorized to use your data only as necessary to perform their specific services for us.
Legal Requirements: We may disclose your information if required to do so by Hong Kong law, or in response to a valid legal request from authorities.
Your Rights (Under Hong Kong PDPO)
Under the Personal Data (Privacy) Ordinance, you possess specific rights regarding your personal information:
Right of Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections if the data is inaccurate.
Right to Deletion: You may request the deletion of your account and associated personal data.
Right to Withdraw Consent: You can withdraw your consent for specific data processing, such as marketing communications, at any time without affecting the lawfulness of processing based on prior consent.
Data Security and Retention
We employ industry-standard technical and organizational measures to protect your personal information against unauthorized access, misuse, or loss. However, no transmission over the internet can be guaranteed as 100% secure. We retain your personal data, including class recordings, only for as long as is necessary to fulfill the purposes outlined in this policy, to comply with our legal obligations, or to resolve disputes.
Policy Changes and Contact Information
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any material changes will be communicated via a prominent announcement on our platform, and your continued use of the services will constitute your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer at: support@schoolplusu.com